Frequently Asked Questions
Everything you need to know about our handcrafted heritage footwear.
How do I determine my correct size for Russell Moccasin boots?
Since our footwear is handcrafted using traditional methods, we recommend following our detailed sizing guide which involves measuring your foot length and width while wearing your preferred socks.
What is the typical lead time for custom orders?
Custom, made-to-order boots typically take between 12 to 20 weeks to complete, as each pair is hand-lasted and stitched by our master craftsmen in Wisconsin.
Can my Russell Moccasin boots be resoled?
Yes, our boots feature genuine moccasin construction and high-quality welts, making them fully recraftable. We offer a professional refurbishment service to extend the life of your footwear.
Do you offer international shipping?
We ship our products worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for ready-to-wear items?
Unworn stock items in original condition can be returned within 30 days of delivery. Please note that custom-made or personalized orders are final sale and cannot be returned.
How should I care for the leather on my boots?
We recommend cleaning your boots with a damp cloth to remove dirt, followed by a high-quality leather conditioner or grease to maintain suppleness and water resistance.